Access Error in Captiva InputAccel Administration Console

Who cares about pre-requisites? I have found in many technical courses, I’ve been able to get away with not having accomplished all the pre-requisites. Also, I’ve installed programs without having the latest JVM or other supporting programs as I may not plan to use that feature. Well, installing and configuring Captiva InputAccel has reminded me of the importance of meticulously going through each pre-requisite. . For example, here are a couple of the pre-requisites for the Captiva InputAccel Admin Console from the install guide by EMC:


Be sure that IIS isolation mode is disabled. This enables the use of the IIS application pool.

Be sure to specify a unique port in the Administration Console setup program.


The “Run As” account for the Administration Console must be a member of the Administrators group on each of the InputAccel Server machines, as well as a member of the IIS_WPG group on the machine hosting the Administration Console.

Users of Administration Console:

On the Administration Console web server, add a group of users that will access Administration Console.

Grant the “Access this machine from network” local security setting to the group.

Also, make sure that the group is not denied network access to the Administration Console web server by ensuring the group is not associated with the “Deny access to this computer from network” security setting.


Must have Read/Write access

  • C:\Windows\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files and
  • C:\Inetpub\wwwroot\AdministrationConsole

For one of my installs, even after I had checked all the system requirements and the pre-requisites in the documents, I was not able to get to the Admin Console to launch from my laptop even though it would launch on the local server.. I kept getting the access denied error. Given the error, I knew the issue had to be related to the security policy. As I went through the security policies that I believed might cause this issue, I found the culprit – even though the Admin Console user account was in the “Access this machine from network” policy as a user, it was also in the “Deny access to this computer from network” policy as a member of a group!

In short, pre-requisites may not always be mandatory steps in order for you to get a solution or tool installed but skipping them is not advised.